Privacy Policy

Data Protection and Cookie Policy

Introduction

At Qbet, transparency is very important to us and we take your privacy very seriously. We appreciate that you trust us with your personal information and we want to be clear about how we use it.
This Privacy Policy explains how and why we collect your personal information through the use of our website www.Qbet.com and all its variants, including our mobile apps (the “Website”), why it is collected and how it is protected. We have implemented security measures for your personal information and process it in accordance with applicable data protection legislation.
The Policy describes how we handle your personal information and applies to the business that operates www.Qbet.com, hereinafter referred to as “We”, “Us” or “Our”.

What information do we collect from you?

Information you provide yourself

We collect information that you voluntarily provide when you use our services, for example when you register as a Qbet customer. The information you are required to provide depends on the features of the service, but you cannot create an account without providing the following:

  • Contact information: name, surname, address, age, date of birth, gender, email address, telephone number and postal code.
  • Financial information: to process online payments, we collect your banking details and transaction history, such as deposits and withdrawals from your account with us.

In addition, we are required by anti-money laundering laws to request additional documents, such as photo ID, information about the origin of the wealth, electricity bill or similar.

Third-party data

We may combine the information we collect from you with data we receive from other sources, such as public databases, demographic providers or specialist KYC companies ( Know Your Customer ). Your Customer ). This information is collected only when necessary to comply with our regulatory obligations.

Data collected automatically

We and our third-party providers may automatically collect information from your device in several ways, such as:

  • Via browser or device: IP address, device type, language, browser type.
  • Through app usage : when you download and use our apps, we may record the date/time of server connection as well as files/information downloaded.

For more details about cookies, see our Cookie Policy .

How do we use your personal data?

We only process your personal data in accordance with this Privacy Policy. Collected data is used to:

  • manage your registration, create and maintain your account (including age and fraud checks);
  • administer the Games you participate in, notify you of winnings or bonuses;
  • provide, improve and customize our services and analyze how they are used;
  • ensure that the website is presented in the best possible way for you and your device;
  • send you service information about your account and marketing communications (if you have consented).

In some cases, the data is also used for research, for example to evaluate customer experience, prioritize product features, or review campaigns.

We never sell your personal information to third parties and do not share your information for marketing purposes without your explicit consent. You can change your settings in your account at any time.

Who do we share your information with?

Your personal data may be shared with:

  • Providers of call and SMS services.
  • Payment providers (to handle deposits/withdrawals).
  • Anti-fraud and compliance partners, with contractual safeguards.
  • Partners who improve your user experience, only with your consent.
  • Authorities, regulatory bodies or sports organizations when required by law.

We never share your information for other purposes without your permission, except where required by law.

How long do we store your data?

We will only retain your information for as long as is necessary for the purposes set out in this policy. After your Qbet account is closed, we will only retain information to the extent necessary to comply with legal obligations, such as tax and money laundering laws, and to resolve disputes. For specific retention periods in your jurisdiction, please contact us at [email protected] .

Security, identity checks and fraud prevention

For your security, we notify you when you log in from a new device. We collect information about your device type, manufacturer, IP address, timestamp, resolution, time zone, and operating system. This helps us protect your account.

Qbet also actively works to promote the integrity of sports and prevent match-fixing through our partners, including the International Betting Integrity Association (IBIA) .

We can also verify your identity via trusted third parties such as SCHUFA (Germany) , GB Group (UK) and Iovation (USA) . Please note that this is an identity check only – no credit check.

Your rights

You have the right to:

  • request information free of charge about stored data, its origin, recipients and purpose;
  • request correction, completion, deletion or data portability;
  • object to processing, including profiling;
  • withdraw consent;
  • lodge a complaint with a supervisory authority (our main body is the Office of the Information and Data Protection Commissioner ).

Certain exceptions apply, for example if disclosure would reveal another person’s information or where we are required by law to retain information.

External content and cookies

We actively use JavaScript content from external providers. This may mean that data is processed outside the EU. You can prevent this via, for example, the NoScript plugin or by turning off JavaScript (however, some functions may be limited).

We also use cookies on the website, in apps and newsletters. Cookies are small text files that are stored on your device and may contain certain information (e.g. IP address, OS, pages visited).

You can choose to accept, deny or approve cookies on a case-by-case basis in your browser. We recommend accepting our cookies for the best experience.

Types of cookies we use:

  • Necessary cookies – required for the website to function properly.
  • Performance cookies – measure behavior to improve functionality.
  • Functionality cookies – remember choices such as language and username.
  • Advertising cookies – deliver targeted content based on your interests.
  • Third-party cookies – from external providers (governed by their policies).

Examples of third-party tools we use:

  • Google Analytics – web analytics with IP anonymization (more info: Google Privacy ).
  • Iovation – analysis of navigation behavior (info: Iovation Privacy ).
  • Google APIs – application programming interfaces for functionality.
  • Googletagmanager.com – script code management.

Data security

We use technical and organizational measures to protect your data against unauthorized access, alteration, loss or destruction. However, please note that email is not completely secure, which is why we recommend that confidential information be sent via regular mail.

Who we are and how to contact us

To exercise your rights, please contact our Data Protection Officer at [email protected] .
Questions or comments about this policy should be sent to: [email protected] .

Changes to this Privacy Policy

We occasionally make updates to this policy. Changes will be posted on this page and you will be notified via email or message. You will also have the opportunity to consent to material changes. The changes will be effective upon posting and your continued use constitutes acceptance.

Version 1.0 – Issued: 01.01.2022

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