Responsible Gambling

Our Responsible Gaming

Our commitment to responsible gaming

One of Qbet’s core values is transparency. We take it a step further by giving you insights into how you play – how much, when you win and lose. Therefore, it is also our interest and commitment to continuously ensure that games are not abused, and that our customers play responsibly and in a transparent manner.

How do I gamble responsibly?

• See games as entertainment – not as a source of income.
• Never gamble for more than you can afford to lose. Use deposit and spending limits to keep track of the amounts you spend.
• Don’t chase losses – it often leads to problems.
• Track how long you play. Use session limits to control how long you can stay logged in.
• Balance gaming with other activities. If gaming becomes your only form of entertainment, you should stop and think about whether it’s still fun.
• Take regular breaks. Prolonged gaming can cause you to lose track of time and perspective.
• Do not play under the influence of alcohol or when you are upset or depressed – it impairs your judgment.
• Reflect on how much time and money you spend on gambling. You can track this in your online account history.
• Understand your chances of winning and how the product works.
• If you need to talk to someone about your gambling problem, contact a support group for gambling addiction.

What is problem gambling?

Problem gambling involves gambling to an extent that endangers, disrupts or damages family life, personal relationships or leisure activities. A problem gambler is often described as someone who has spent more money and/or time gambling than they can afford.

Warning signs of problem gambling

• You spend more money and time on gambling than you can afford.
• You have difficulty stopping or controlling your gambling.
• Arguing with family or friends about money and gambling.
• Reduced desire for usual activities and interests.
• You think or talk about games incessantly.
• You lie about gambling or hide it.
• You chase losses or gamble to solve financial problems.
• You play until all the money is gone.
• You borrow money, sell things, or ignore bills to finance gambling.
• You need higher stakes or longer playing time for the same “kick”.
• Work/studies/family/responsibilities suffer.
• Feelings of worry, guilt, depression or irritability.

Tools that help

Practical tips and solutions to prevent problems. The tools below allow you to self-monitor if you have a problem and, if necessary, limit or stop your gambling.

Deposit limit

Deposit limits allow you to decide how much money you can deposit in a calendar day, week or month.
Once the limit is reached, you cannot deposit any more until the period is reset. You can still use other Qbet services, including playing with existing funds in your account.

Take a break

If you want to take a short break from gaming and betting, you can choose Time-Out for 72 hours, 7 days or 30 days.
During Time-Out, you cannot play or bet, but you can log in to withdraw your remaining balance.

Self-test

Gamblers Anonymous provides a simple test to assess whether your gambling is causing a problem:
www.gamblersanonymous.org/ga/content/20-questions

Self-shutdown

Log in to your Qbet account, go to account settings and select the desired self-exclusion option.

Who can help?

If you or someone you know has a problem – seek support. Admitting a problem is a sign of strength, as is seeking help. Below are organizations that work daily with gambling-related issues.

Organizations

Gambling Therapy
www.gamblingtherapy.org
Global service offering free practical advice and emotional support to anyone affected by problem gambling.

Gamblers Anonymous
www.gamblersanonymous.org.uk
Forums, chat, materials and – most importantly – meeting search. Meetings are held every day of the week across England, Wales and Ulster.

Dunlewey addiction services
www.dunlewey.org
Free and confidential program with counseling and mentoring for those who have problems with their own or others’ substance use or gambling.

Block gaming sites

Gamban.com
www.gamban.com
If you want to remove access to gambling sites, Gamban can block apps and websites on mobile, tablet and computer.

Debt and financial advice

Gambling can sometimes lead to unpaid loans or credit card debt. Don’t gamble to try to solve such problems. There are organizations that can help you make a plan.

My Money Steps
www.mymoneysteps.org
Gives you possible options for managing debt and develops a personal action plan.

How to help a friend

Recognize the signs

Keep these points in mind if you suspect a friend is at risk of harm through gambling:

• Busyness: Winning talk all the time is not healthy.
• Tolerance: Increasingly higher stakes for the same high.
• Inability to quit: Have tried but failed.
• Irritability: Gets upset if he can’t play.
• Escape: Uses games to escape problems at home/work.
• Chasing losses: Trying to win back money.
• Hide: Sneak game on the mobile phone under the table.
• Borrow money: Ask friends for money to play.
• Lying: Hiding losses – may indicate deeper problems.

Do you think you or someone else has a problem? What do you do?

If you notice several signs in a friend – have a calm conversation.
A simple “I’ve noticed you’ve been gambling a lot lately – are you okay?” will go a long way. Support is key. See the Who Can Help section for ways to contact them.

Protect minors

We don’t want children playing – period. We perform age checks on every account to ensure that customers are 18+ and therefore legally allowed to play.
If we cannot confirm age through electronic checks, we will block the account and ask for proof of age.

Children often use parents’ devices, and you may happen to be logged in. Gaming companies and parents need to work together to protect minors.

Tips for protecting minors

• Keep your username, password and deposit details out of reach (not on a post-it note on your computer).
• Don’t save passwords and don’t use autofill .
• Always log out of your Qbet account if children are nearby.
• Install web filters, such as NetNanny , to block gaming sites on PC and mobile.
• Talk to your children about the legality and risks of underage gambling.
• Limit the time your children spend online.
• Use built-in parental controls on mobile/tablet/computer/TV devices.